Terms of service.

DEPOSITS

Deposits must be paid when the booking is made, without the deposit the booking is not secured.

Clients can pay the deposit over the phone, or through timely when booking an appointment online.

Deposits are used to secure the appointment made, they can be used as a credit towards treatment or product within 12 months. If a client attends a consultation but does not proceed with treatment the deposit is then used to pay for the therapist’s time used up in the consultation appointment. If a deposit is paid for an appointment and that appointment is canceled before the 24-hour cancellation period the deposit may be refunded to the client.

PACKAGES

All areas/treatments purchased within a package must be used within the same appointment.

If a treatment is not able to be performed on a certain area due to sun exposure, fake tan, personal choice, etc. this area will be forfeited.

In circumstances where a client would prefer to reschedule to a time when the full package can be completed, the cancellation/rescheduling fee will be applied.

Change of Mind / Refund Policy 

All purchases are final and refunds will not be issued for change of mind.

All prepaid treatments are valid for 12 months from the date of purchase. An extension fee may be applied to extend expired prepays.

Full payment must be made at the time of booking for any promotional offers.

Treatments are generally non-transferable to other clinic locations. If there is a valid reason for a transfer, this will be subject to management discretion.

All treatments, including those that are prepaid, are not transferable to other individuals.

Clients are required to sign a treatment consent form at their first appointment, this will outline the contraindications for each treatment.

It is the responsibility of the client to follow the treatment plan set by Safahla Medical. Failure to do so will hinder the effectiveness of the treatment and therefore Safahla Medical will not hold any liability for the client’s results.