Practice Policies
and FAQ’s

To ensure that you get an appointment for the date and time you desire, we suggest booking all appointments a few weeks in advance. Our website displays the most up-to-date availability. Please note that we require a credit card to reserve your appointment.

We provide consultations at a $200 fee, which is applicable to your first treatment. We believe an informed client with realistic expectations will be most satisfied with our treatments and results. Our consultations include education about your unique skin type, a comprehensive discussion about all options available to you, both immediate and long-term, and a clear plan of action based on your individual goals.

To ensure we can provide each guest with the highest level of care and availability, we have updated our booking and cancellation policies.

Booking Your Appointment

To secure your appointment, a valid credit card and a deposit are required at the time of booking. All deposits are non-refundable but will be applied toward your total service cost at checkout.

• Facials, Massage, IV Therapy, & Vitamin Injectables: 50% deposit

• All Other Services: 25% deposit

Cancellations & Rescheduling

We kindly require at least 48 hours’ notice for any cancellations or rescheduling.

• Late Cancellations and No-Shows: Appointments canceled or rescheduled with less than 48 hours’ notice will result in the forfeiture of your deposit.

• Late Arrivals: If you arrive more than ten (10) minutes late, you may be required to reschedule to avoid disrupting other appointments. In this instance, the late cancellation policy applies.

This policy allows us to respect our providers’ time and ensure all our clients have the opportunity to book the services they need. We appreciate your understanding and cooperation.

Pricing for products and services is subject to change any time. Once prepaid, you have up to 1 year to redeem the purchased service(s).

If there are any payment issues with a client’s credit or debit card or Cherry – chargebacks, fraud issues, etc., we cannot accept credit or debit cards or Cherry from the client and require payment in cash.

If you would like to return your purchased skincare product, return the item in its original packaging unopened within thirty (30) days of purchase. We do not accept returns on opened or used products. We do not accept returns or exchanges on gift cards.

Prepayments are refundable within ten (10) days of purchase. Services received can not be refunded.

For training courses, payments are non-refundable.

To ensure the safety of children and the enjoyment of all clients, we ask that parents or guardians make other arrangements for children while receiving their services. An adult must accompany children under the age of eighteen (18) receiving services.

For the health and safety of our clients, we have a No-Pets policy. Only working service animals are permitted.